Shipping & Fulfillment Policy

Shipping and Fulfillment
Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.
Once your order has been shipped out, ou will receive an email notification with the tracking number and tracking details inside.

How do i track my order status?
You can track your order online 24 hours/ 7 days by following these steps:
1. Go to shipping courier provider.
2. Enter your tracking number.
3. Press "Track now" to process.

If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping.

Please contact us at +6011-1299 8443 with your order number and the item's details if you are still unable to track your parcel by the following business days after item has shipped out. We will assist you to resolve the issue with immediate action.

When will I receive my order?
After your order is shipped out, you can expect to receive your order within the following 1-6 working days (except Friday and public holidays)
Please reach out to us by Whatapps +6011-12998443 or email us at [email protected] if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away.

How do I check delivery lead time of a product?
Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer.

Do you deliver during weekends and public holidays?
Unfortunately, our courier partners are unable to deliver during weekends our public holidays. Please expect to receive your parcel on working days only.

How can i know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.

Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Do you provide self-collection?
Yes, self-collection is available. You can save the costs of delivery by picking up your order at our retain store and there will be no shipping fee charges. You can collect your order at the following address:

G-Orange Homemart Sdn Bhd (817345-W)
KB - HQ                                                                         KT - BRANCH
Lot 2138, Wisma G-Orange Tunjong,                   Mydin Mall Gong Badak,
Batu 4 1/2, Jalan Kuala Krai,                                  Lot Pt 35511, Kampung Banggol, Jalan Gong Pak Amat,
15050 Kota Bharu, Kelantan.                                 21200 Kuala Terengganu, Terengganu.